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Showing 2 solution(s) in "Security" category

Parallels Password Character Restrictions

Security

Parallels passwords must not include Æ, Ø, Å or any non-ASCII characters

Steps:
  1. Avoid using Æ, Ø, Å or any non-ASCII characters in your password
  2. Use only ASCII printable characters: letters, numbers, and standard symbols
  3. If your password contains restricted characters, change it in your account settings
  4. ...and more steps
parallels password ascii login security ras desktop

Password Reset Instructions

Security

Step-by-step guide to reset your company password

Steps:
  1. Navigate to the password reset portal: https://passwordreset.alsie.com/
  2. Enter your username or email address
  3. Click 'Send Reset Link' button
  4. ...and more steps
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